Last updated April 26, 2026. Plain-English summary of how this service works and what you're agreeing to. Not a substitute for legal advice — if any of this matters a lot to your situation, talk to a lawyer.

Terms of Service

1. Who you're dealing with

NerdTechs is a one-person operation run by Mike. When this page says “we,” that's really just me. When you submit a ticket, your name and email and the contents of your ticket go to me directly — no team, no offshore tier-one, no chatbot pretending to be human. Reach me by submitting a ticket.

2. What you're paying for

The $29 triage fee buys you a written diagnosis from a senior expert within 24 hours of you submitting your ticket. That's the deal. The fee covers my review time and the written reply — not ongoing support, not unlimited follow-ups, not a fix-it-by-any-means guarantee.

After triage I may offer one of two optional next steps:

$99 Solve ($70 charge after triage credit). Email walkthrough plus a remote session if it's needed to land the fix. You only pay if you say yes.
$199 Solve Pro ($170 charge after triage credit, or $100 upgrade from Solve). Extended live session for deeper hands-on issues (server-class, multi-system). You only pay if you say yes.

3. Refund policy

Two cases where money goes back to you:

If I decline your ticket as out of scope, you get $15 of the $29 back automatically. I keep $14 for the review time. The decline email tells you why.
First Ticket Promise. If this is your first paid ticket and the fix-work I attempted doesn't resolve the issue, I refund every dollar above the $29 triage — Solve, Solve Upgrade, Solve Pro, all of it. The $29 triage fee is not refunded under this clause; that work was already done.

Outside those two cases, fees are non-refundable. Submitting a ticket and changing your mind doesn't qualify.

4. What's in scope

Tech problems on Windows, Mac, Microsoft 365, Google Workspace, Wi-Fi and small business networks, common SaaS, printers, email deliverability, common software issues. Anything I think a senior IT generalist can answer in writing within 24 hours.

Not in scope: active security incidents, ransomware response, hardware that needs physical repair, multi-day project work, full migrations, legal advice, anything medical, anything safety-critical, work I'd need more than ~45 minutes of live access to perform, anything that asks me to access accounts I'm not authorised on.

5. Acceptable use

Don't submit tickets for activity that's illegal, that asks me to bypass someone else's security, that involves harassment or abuse, or that's deliberately abusive of this service (mass automated submissions, etc.). I'll decline and may withhold a refund for clearly abusive submissions.

6. Your data

See the Privacy Policy for the long version. Short version: your ticket content goes through Stripe (payment), Supabase (storage), Resend (email), and OpenRouter (LLM-assisted drafting on my side). If I publish a public knowledge-base article based on your ticket, I scrub PII first.

7. No warranties

I do my best, but I'm one person and tech problems can have surprising root causes. The service is provided “as is.” I don't warrant that any specific problem will be solved, that the diagnosis will be exhaustive, or that following my advice won't produce some downstream issue I couldn't foresee. Always back up your data before making changes.

8. Limitation of liability

To the fullest extent permitted by law, my total liability for any claim related to this service is limited to the fees you paid me in the twelve months before the claim. I am not liable for indirect, incidental, consequential, or special damages — lost profits, business interruption, data loss, that kind of thing.

9. Changes to these terms

I may update these terms from time to time. The “last updated” date at the top reflects the current version. Material changes will be announced at the top of this page for at least 30 days. Continuing to use the service after a change means you accept the new terms.

10. Disputes

If we disagree about something, please email me first — most things get sorted out that way. If we genuinely can't resolve it, claims can be brought in the courts of the jurisdiction where I operate (currently the United States; specific venue and governing law as required by applicable consumer-protection statutes).

11. Contact

Questions about these terms: submit a ticket and mark it as a terms question. The $29 triage fee is refunded for legal inquiries about this site.