★ THE FIRST TICKET PROMISE ★
Your first ticket can't lose.
If I accept your fix-work — Solve, Solve Pro, or both — and the issue still isn't resolved when we're done, I refund every dollar above the $29 triage. You keep whatever progress we made.
The $29 triage stays with me because I did spend time looking at your problem. Everything else comes back.
This applies to your first ticket only, and it covers the exact problem you described when you submitted it.
Only two outcomes:
Worst case: you're out $29 and an honest, multi-step attempt at your problem didn't land it.
Best case: it's handled by dinner.
THE TERMS IN FULL
How the guarantee actually works.
The First Ticket Promise applies to your first paid ticket only. It covers the single issue you originally described in your intake form.
- You pay the $29 triage fee (credited toward Solve or Solve Pro if you upgrade).
- If I accept the ticket, I'll offer the right tier of fix-work — usually Solve ($99 total, email plus a remote session if needed) and, for deeper hands-on issues, Solve Pro ($199 total, extended live session). You decide whether to proceed; both are always optional.
- If the fix-work I attempt doesn't resolve the issue, I refund every dollar above the $29 triage — Solve, Solve Upgrade, Solve Pro, all of it. You keep whatever progress we made.
- The $29 triage is not refunded under this clause. That work was already done — I read the ticket, diagnosed it, and gave you a plan.
Exact amounts: $29 triage, $15 refund on decline, $99 Solve, $199 Solve Pro.
The guarantee is triggered by Mike inside the admin console; it is not an automatic behavior. If you believe your ticket qualifies and you haven't heard a decision after 24 hours, reply to the confirmation email.