Your Tech Problem,
Answered by an Expert.
In 24 Hours.

If it's tech and it's broken, it's probably in scope. A non-exhaustive list: Windows and Mac issues, email problems, Wi-Fi and networking, printer madness, software bugs and weird error messages, Microsoft 365 and Google Workspace headaches, cloud storage confusion, “it was working yesterday” mysteries, setting up new equipment, figuring out why something is slow, figuring out why something won't connect to something else, password and login messes, and most of the random stuff that falls under “I don't know who else to ask.”

Things I won't take tickets for: active security incidents or ransomware (call a specialist right now — this is not a $29 problem), hardware that needs physical repair, full migrations or multi-day project work (that's an engagement, not a ticket), anything medical or safety-related, legal advice, and anything that would need more than about 45 minutes of live work to solve. If yours is out of scope, I tell you at triage and refund $15 of the fee.

$29 buys you a real diagnosis from a senior expert within 24 hours. That's the promise. You get a written answer telling you what's wrong, what to do, and whether you can handle it yourself or need my help. For maybe 40% of tickets, the $29 answer is all you need and you're done. For the rest, I'll tell you what the fix requires — and you decide whether to continue. If you do upgrade to the $99 solve, the $29 you already paid is credited, so you only owe the $70 difference.

Only if you agree to. If you want me to actually fix it, I'll offer the $99 Solve — that's the everyday stuff (password resets, email, printers, simple settings), and I do the work, not just tell you how. You say yes, you pay the $70 difference and I get to work. You say no, we're done — no hard feelings, no follow-up pitch. If the issue is deeper or needs extended hands-on troubleshooting (server-class work, multi-system failures), I'll offer Solve Pro at $199 total — same opt-in rule. No surprise charges, no upsell traps.

Two different situations. If the ticket is out of scope, I decline at triage and refund $15 of the $29. I keep $14 for the review time. If I accept the ticket and the fix-work I attempted doesn't resolve it, the First Ticket Promise covers it: I refund every dollar above the $29 triage. The triage stays with me — I did spend time looking at your problem.

Because most people don't have tech problems often enough to justify a monthly retainer. You probably have one gnarly issue every few months. Pay for that, not for the other months. If you ever want a more ongoing arrangement, email me directly and we'll figure it out — but that's a separate conversation.

Within 24 hours, guaranteed. In practice, most tickets get a first response within 6 to 12 hours. I don't work 24/7, so if you submit at 11pm on Saturday, expect a reply sometime Sunday.

No. The $29 triage fee is the filter that lets me spend real time on real problems. If you want a live conversation, the Solve and Solve Pro tiers both include remote-session time. If you want free general advice, check the /answers archive — there's a lot there already.

No. No subscription, no retainer pitch, no “let me put you in touch with my team.” You pay for what you need. If your problem's handled, we're done. I might follow up once to make sure the fix stuck — that's it.

Your ticket is private. When I resolve it, I may turn the technical content into a public article — but I scrub every piece of identifying information first: your name, your company, your email, any IDs, your domain, any specific setup details. The article teaches; it doesn't expose you. If you'd rather your ticket not be used this way at all, just say so in the intake form.

I'm Mike. I co-own a managed IT company during the day and run NerdTechs on evenings and weekends. Submit a ticket and I'll personally answer it. I'm not hiding — I just don't hand my inbox to bots.