THE OFFER
Three ways to get unstuck.
Pick what you need. Pay for that. Done.
TRIAGE — ANSWER ONLY
$29$29 buys you a real answer. The triage fee is credited toward Solve or Solve Pro if you need help fixing it.
- A real expert reads your ticket
- You get a written answer in 24 hours
- I tell you what is wrong and how to fix it
- The fix is not included — pick Solve or Solve Pro for that
- Your $29 comes off the price if you upgrade
- Ticket rejected? You get $15 back ($14 pays for my time)
SOLVE
$99Most tickets get fixed with Solve. The everyday stuff — I handle it for you.
- $99 total — your $29 triage credits in, $70 charged on accept
- Fixes the large majority of tickets
- For everyday issues — password resets, email, printers, simple settings
- I do the work, not just tell you how
- Only charged after you say yes — never automatic
- Covered by the First Ticket Promise
SOLVE PRO
$199Deeper issues need extended hands-on time. I dig in with you.
- $199 total — $29 triage credits in, $170 charged on accept
- Extended live session with screen share
- For server, network, or multi-system issues
- Written summary + remediation delivered after
- Already on Solve? Upgrade for $100 more
If I can't help, you get $15 back. I keep $14 for the review time.
That's the deal. No surprises, no fine print.
★ THE FIRST TICKET PROMISE ★
Your first ticket can't lose.
If I accept your fix-work — Solve, Solve Pro, or both — and the issue still isn't resolved when we're done, I refund every dollar above the $29 triage. You keep whatever progress we made.
The $29 triage stays with me because I did spend time looking at your problem. Everything else comes back.
This applies to your first ticket only, and it covers the exact problem you described when you submitted it.
Only two outcomes:
Worst case: you're out $29 and an honest, multi-step attempt at your problem didn't land it.
Best case: it's handled by dinner.
